Policies and Support


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Refund Policy

 

We guarantee complete satisfaction with Anonymous Hands Coffee products and customer service.Please carefully read our refund policy to fully understand your rights and responsibilities in obtaining refunds from us.

Late orders

If you do not receive your order within 20 business days from the date of your order, we will refund all charges associated with the order and credit that amount to your credit card. To obtain a refund for a late order, please contact us at 1-205-767-7552. Our call center is open Monday-Friday, 9am-5pm central. 

Incorrect Orders

If there is an error in the fulfillment of your order, we will refund the charges associated with the mistake and credit that amount to your credit card, or replace the coffee without charge to you. To obtain a refund for an incorrect error, please contact us at 1-205-767-7552. Our call center is open Monday-Friday, 9am-5pm central. 

Privacy Policy

Anonymous Hands Coffee is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Anonymous Hands Coffee Web site and governs data collection and usage. By using the Anonymous Hands Coffee website, you consent to the data practices described in this statement.

Collection of your Personal Information

Anonymous Hands Coffee collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Anonymous Hands Coffee also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.There is also information about your computer hardware and software that is automatically collected by Anonymous Hands Coffee. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Anonymous Hands Coffee for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Anonymous Hands Coffee Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Anonymous Hands Coffee public message boards, this information may be collected and used by others. Note: Anonymous Hands Coffee does not read any of your private online communications.

Anonymous Hands Coffee encourage’s you to review the privacy statements of Web sites you choose to link to from Anonymous Hands Coffee so that you can understand how those Web sites collect, use and share your information. Anonymous Hands Coffee is not responsible for the privacy statements or other content on Web sites outside of the Anonymous Hands Coffee and Anonymous Hands Coffee family of Web sites.

Use of your Personal Information

Anonymous Hands Coffee collects and uses your personal information to operate the Anonymous Hands Coffee Web site and deliver the services you have requested. Anonymous Hands Coffee also uses your personally identifiable information to inform you of other products or services available from Anonymous Hands Coffee and its affiliates. Anonymous Hands Coffee may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Anonymous Hands Coffee does not sell, rent or lease its customer lists to third parties. Anonymous Hands Coffee may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Anonymous Hands Coffee may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Anonymous Hands Coffee, and they are required to maintain the confidentiality of your information.

Anonymous Hands Coffee does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Anonymous Hands Coffee keeps track of the Web sites and pages our customers visit within Anonymous Hands Coffee, in order to determine what Anonymous Hands Coffee services are the most popular. This data is used to deliver customized content and advertising within Anonymous Hands Coffee to customers whose behavior indicates that they are interested in a particular subject area.

Anonymous Hands Coffee Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Anonymous Hands Coffee or the site; (b) protect and defend the rights or property of Anonymous Hands Coffee; and, (c) act under exigent circumstances to protect the personal safety of users of Anonymous Hands Coffee, or the public.

Use of Cookies

Anonymous Hands Coffee’s Web site utilizes "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Anonymous Hands Coffee pages, or register with Anonymous Hands Coffee site or services, a cookie helps Anonymous Hands Coffee to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Anonymous Hands Coffee Web site, the information you previously provided can be retrieved, so you can easily use the Anonymous Hands Coffee features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Anonymous Hands Coffee services or Web sites you visit.

Security of your Personal Information

Anonymous Hands Coffee secures your personal information from unauthorized access, use or disclosure. Anonymous Hands Coffee secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Anonymous Hands Coffee will occasionally update this Statement of Privacy to reflect company and customer feedback. Anonymous Hands Coffee encourages you to periodically review this Statement to be informed of how Anonymous Hands Coffee is protecting your information.

Anonymous Hands Coffee welcomes your comments regarding this Statement of Privacy. If you believe that Anonymous Hands Coffee has not adhered to this Statement, please contact Anonymous Hands Coffee at support@anonymoushands.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Contact Information

Anonymous Hands for Recovery
2101 Magnolia Ave S Suite 518
Birmingham, Alabama 35205

Customer Support: (205) 767-7552
Customer Support Email:support@anonymoushands.com

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